Terms and Conditions for the Sale of Goods and Services
- Accepted Credit Cards: We accept the following credit cards: Mastercard, Maestro, Visa, Diners, Discover, and American Express.
- Payment Procedure:
- After you enter the required billing information, your credit card will be authorized to ensure funds are available.
- Payment is processed once the transaction is confirmed, and the funds are withdrawn automatically.
- Cancellation Options:
- If an error occurs or if you wish to cancel the transaction, please contact our customer service within 24 hours so we can review your refund request.
- Fees:
- There are no additional fees for credit card payments.
- International transactions may be subject to additional fees imposed by your bank or card company.
Online payment will be used for conference registration fee services.
Right to Complaint
Conference participants have the right to submit a request for a registration fee complaint in accordance with the terms outlined in this policy.
Refund Conditions for Registration Fees
- A participant is entitled to a refund of the registration fee in the following cases:
a) Cancellation of the conference by the organizer.
b) Change of the conference date or location that significantly impacts the ability to participate.
c) Participants can cancel their attendance and request a refund of the registration fee no later than 30 days before the start of the conference, with an 80% refund of the fee.
d) Cancellation between 29 and 15 days before the start of the conference entitles a 50% refund of the fee.
e) Cancellation within 14 days before the start of the conference does not allow for a refund, except in special cases outlined in Article 4.
Special Refund Conditions for Registration Fees
In cases of force majeure (e.g., severe illness, death in the family), participants may submit a refund request within 7 days of the event, accompanied by relevant documentation. The decision regarding the refund will be made by the organizing committee.
Complaint Procedure
- The request for a registration fee complaint must be submitted in writing via email to the official address of the organizer.
- The request must include:
a) Participant’s personal information (name, surname, email address).
b) Reason for cancellation or complaint.
c) Transaction number or other proof of registration fee payment. - The organizer is committed to responding to the request within 10 working days of receipt.
Refund Method
Refunds will be processed to the participant’s bank account from which the registration fee was paid or by another agreed-upon method, no later than 30 days from the approval of the complaint request.
Contact for Complaints
For all inquiries and complaints, participants can contact the organizer using the following contact details:
- E-mail: [email protected]
- Phone: 064 454 2997